As with any Security Event Management product, or SIEM, there is a learning curve to get the product up and running, as well as providing reports that are essential to either compliance or security standards. As a Snare Server Solutions provider for over 10 years, Symtrex has in-depth knowledge of the Snare Product Suite, providing our customers with both telephone and email support. For our clients, they can generate a support request from their client area or by sending an email to our support team with their maintenance/client number (support (at) symtrex.com) Within the area is a knowledge base of typical questions, as well as some FAQ’s.
For those organizations who are currently using Snare but are not a customer, please refer to some of the limited documentation below, or feel free to contact us. For those who are using the open source agents, support is available via the sourceforge forums.
If you have posted on the forums and have yet to receive a response, please feel free to contact us and we will do our best to provide some answers.
Snare Agent Config for Windows - Document created for our Defense Clients, however provides a great overview of the Windows Agent
Windows Logon Types Information
We will add more documentation upon request.
