"In the IT security field, you fight knowledge with knowledge"

Robert Hocking, 2005
Symtrex CTO

support services

Symtrex provides three levels of support services for our clients:

Basic Support: With this service, our clients contact us via a web based form, which initiates a support ticket. Symtrex will respond within 24 hours during normal business hours. This is the most economical support service.

Select Support: This service provides our clients with a four hour response time, during regular business hours from initial contact and support ticket creation. Our clients have the option of contacting us via the web based form, email or telephone.

Premier Support: This service provides a one hour response time, during regular business hours. On-site premier support is also available.

All times based on EST (Eastern Standard Time)

For more information about our Support Services contact us today.